DELIVERY

FREE SHIPPING! ON ALL ORDERS WORLDWIDE OVER $250 WITH THE CODE 'SHIP100KF"

ALL ORDERS TAKE UP TO 4 WEEKS TO BE MADE AS THEY ARE ALL HANDMADE WITH LOVE, PLEASE BE PATIENT

Australian Deliveries

All deliveries within AUSTRALIA are sent via standard postage, standard post is 2-5 business days, with a flat rate of $10

If requesting express postage there is a flat rate of $15 and you will receive it the next business day

All deliveries within Australia are sent via Australia Post

 

International Deliveries

All deliveries outside of Australia are sent via Australia Post, International Air Mail

This will incur a fee of $10 

Your package will arrive between 5-7 business days although it can often take upto 10 business days

This option does not include a tracking number, if a tracking number or faster delivery is needed please contact us directly, although additional charges will apply

For any queries regarding shipping please contact us via email at info@kateford.com.au

EXCHANGES AND RETURNS

Returns

We do not allow exchanges or returns on any of our items due to hygienic reasons only if the item is faulty or you received the wrong item

We do NOT accept returns due to change of mind

Exchanges

We do not accept exchanges if the product has been worn, tags removed, or there is physical damage of proof of wear present

When exchanging due to a faulty item, as we handmade everything to order, it is very difficult to offer the exact product in the correct size/style if size is the issue, as it may be a discontinued product

We do highly recommend to follow our size guides and choose the correct size prior to purchase

All returns and exchanges are at the buyers own expense.

If there are any concerns with sizing please contact us at info@kateford.com.au