DELIVERY

Within Australia

All deliveries within AUSTRALIA are sent via standard postage, standard post is 2-5 business days, with a flat rate of $10

If requesting express postage there is a flat rate of $15 and you will receive it the next business day

All deliveries within Australia are sent via Australia Post

 

International

All deliveries outside of Australia are sent via Australia Post, International Air Mail

This will incur a fee of $10 

Your package will arrive between 5-7 business days

This option does not include a tracking number, if a tracking number or faster delivery is needed please contact us, although additional charges will apply

For any queries regarding shipping please contact us via email at info@katextee.com

 

EXCHANGES AND RETURNS

Returns

We highly do not recommend exchanges or returns due to hygienic reasons as we are a lingerie seller

We do accept returns and money back if the product is faulty and a problem on our end

We do NOT accept returns due to change of mind

Exchanges 

We do not accept exchanges if the product has been worn, tags removed, or there is physical damage of proof of wear present

We only accept exchanges on the odd occasion as we handmade everything to order, it is very difficult to offer the exact product in the correct size if size is the issue, as it may be a discontinued product

We do highly recommend to follow our size guides and choose the correct size before purchase, as you may be stuck with a product that does not fit and out of stock

All returns and exchanges are at the buyers own expense.

If there are any concerns with sizing please contact us at info@katextee.com